Privacy Policy

Last updated: Jan 31 2026

RentABike (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a form, book a service, participate in an event, or interact with our advertising.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Company, school, or organization name

  • Event details (preferred date, group size, experience level, e-bike interest, etc.)

  • Messages or notes you submit through our forms

  • Any information you provide during communication with our team

We may also automatically collect limited technical information such as:

  • Device type

  • Browser type

  • General location (city/region)

  • Pages visited and time spent on our website

This data is collected through standard analytics tools and advertising platforms.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Responding to inquiries and form submissions

  • Planning, organizing, and delivering bike rentals, tours, and corporate events

  • Confirming availability and event details

  • Providing customer support and follow-up communication

  • Improving our website, services, and user experience

  • Internal analytics and performance tracking

  • Advertising, marketing, and promotional purposes

Important:
Information you provide may be used to contact you within reason, including by email or phone, for purposes directly related to your inquiry, booking request, or interaction with RentABike.

We do not engage in excessive, aggressive, or unrelated contact.

3. Advertising & Meta (Facebook / Instagram) Compliance

RentABike may use advertising platforms such as Meta (Facebook and Instagram) to promote our services.

As part of this:

  • Information submitted through our website forms may be used to follow up on advertising inquiries

  • Website interactions may be used to improve ad relevance and performance

  • We may use tracking technologies such as pixels to understand how users interact with our website after viewing or clicking ads

We do not sell personal information to third parties.

All advertising usage complies with applicable platform policies and privacy regulations.

4. Sharing of Information

We may share information only when necessary:

  • With internal team members involved in event planning or customer service

  • With trusted service providers (such as booking, email, analytics, or website platforms) who assist in operating our business

These providers are required to handle your information securely and only for authorized purposes.

We do not share, sell, or rent personal data for unrelated third-party marketing.

5. Data Storage & Security

We take reasonable measures to protect your personal information, including:

  • Secure platforms and software

  • Limited access to personal data

  • Standard industry safeguards to prevent unauthorized access, misuse, or disclosure

No method of transmission over the internet is 100% secure, but we strive to use commercially acceptable means to protect your information.

6. Data Retention

We retain personal information only as long as necessary to:

  • Respond to inquiries

  • Fulfill services

  • Meet legal or operational requirements

You may request deletion of your information at any time, subject to legal obligations.

7. Your Rights & Choices

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of your information

  • Opt out of non-essential communications

To make a request, please contact us using the information below.

8. Cookies & Analytics

Our website may use cookies or similar technologies to:

  • Understand website usage

  • Improve functionality

  • Measure marketing performance

You may disable cookies in your browser settings, though this may affect site functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

Continued use of our website or services after changes indicates acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:

RentABike
Ottawa, Ontario, Canada, K1N 8X5.
📧 Email: ian@rentabikemanagement.com

📞 Phone: 613-400-0161 | 613-241-4140